Frequently Asked Questions
Everything you need to know about ORICO products and services.
Are ORICO products compatible with both Windows and macOS?
Yes, the majority of our docking stations, hard drive enclosures, and USB hubs are designed with cross-platform compatibility, supporting Windows, macOS, Linux, and Android with plug-and-play functionality.
What should I do if my hard drive enclosure is not recognizing my SSD?
First, ensure the drive is properly seated in the connector. If it is a new SSD, you must initialize and format it in 'Disk Management' (Windows) or 'Disk Utility' (macOS) before it will appear in your file explorer.
How long does shipping take and do you provide tracking?
Orders are typically processed within 24-48 hours. Shipping times vary by location but generally take 7-15 business days for international delivery. A tracking number will be emailed to you as soon as the package is dispatched.
What is the warranty policy for ORICO electronics?
We offer a 12-month limited warranty on all electronic products covering manufacturing defects. If you experience hardware failure under normal use, please contact our support team with your order ID for a replacement or repair.
Can I return a product if I change my mind?
Yes, we accept returns within 30 days of delivery. The item must be in its original packaging and in unused condition. Please note that customers are responsible for return shipping costs for non-quality related returns.
Which payment methods do you accept?
ORICO Official Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your region to ensure a secure checkout process.